Beautiful Secrets Orpington Terms and Conditions

Terms and Conditions

In using this website & signing our consent form in the salon you are deemed to have read and agreed to the following terms and conditions.

For a copy of the salons full terms and conditions, policies and procedures please contact the salon via email. We reserved the right to change, amend and add to these terms and conditions at any given time without notice.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within Beautiful Secrets on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

We are registered under the Data Protection Act 2018 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provison that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.We ask all clients to fill in our consent forms within the salon, before any treatment is given. We keep all clients records on our pc database and paper forms in a protected mannar, via password. By signing the salons consent forms, you are agreeing to , you are consenting to us keeping your information on our records, as stated above.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by beautiful Secrets will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Beautiful Secrets does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

We require a 50% deposit at the time of booking an appointment or 100% of the treatment cost if booking the treatment on the same day.

Cash & all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days. All goods remain the property of Beautiful Secrets until paid for in full. Skin Consultations within the salon will occur a small charge of £10.00, this is to cover our therapists time and the room charge. Purchases made within the salon this only includes retail items or treatment courses and not single treatments or any other purchase on the date of the skin consultation can be redeemed off your total bill, after this time all monies will be lost. Monies that remains outstanding by the due date will incur late payment interest at the rate of 10% above the prevailing Bank of England's base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £3000. All in house payment plans are interest free these can be split in two or three payment options these need to be settled and paid as followed: 1st instalment on the day the course is purchased from the salon. 2nd payment on the 2nd treatment appointment and 3rd if applicable on the 3rd treatment appointment. In such circumstances, that the company needs to recover unpaid money from you, you shall be liable for any and all but not limited to additional administrative and/or court costs. The company reserves the right to transfer a in house payment plan onto a third party payment plan and will give you 7 days notice of this. We do not offer money refunds on treatments, once the treatment has begin, full payment is required. The salon holds private events though out the year, these will be advertised as and when they are running, we do sometimes charge for a ticket fee these are non refundable once purchased and hold no monetary value.

Complaints Policy and Procedure

We understand things do not always go right every time and have a complaints policy and procedure in place to help you as quickly and efficiently as possible.

If for any reason you are not 100% happy with your treatment or experience within the salon you can contact us within 24 hours of this taking place, this needs to be in writing, via email on beautifulsecretslondon@gmail.com or via the contact us option on our website. We are unable to except any complaints within the salon in person, via the salon phone or any other social media platforms.

We may offer a treatment to be redone free of charge, if this is the case this is to take place within one week of your first treatment being carried out, if the offer is not used within one week from the first treatment taking place this will be lost and no other offers will be made. Any redo of a treatment holds no monetary. The treatment is to be the same one you received before if a nail colour is applied the same colour must be redone any changes will result in a charge, as a new treatment.

Treatment Courses & Retail

Once purchased all treatment courses are non refundable. If a treatment course is cancelled for any reason, all discounts, free treatments and any gift with purchases including retail items will no longer be valid. All retail items discounted, part of a package offer or gift with purchase cannot be refunded or exchanged, the monetary retail value will be deducted from the remaining balance and placed onto a gift voucher or your salon record as credit.

Courses have no expiry date on them and can be used anytime within the salons opening hours with no restrictions. Courses can be shared with friends and family and placed on a gift certificate, if requested. Courses allow clients priority access to treatments during the salon's busy times. Once a retail item can no longer be has be purchased it cannot be refunded, only items that are faulty can be exchanged for the same product.

Cancellation Policy & Appointment Changes.

Minimum of 48 hours notice for any cancellations is required. Notification for instance, in person, email or by the salon phone will be an acceptable notice for cancelling an appointment. All deposits are none refundable no matter the notice period given, if your notice period is under the 48 hour terms the full treatment cost applies, no refunds or credit will be offered. Deposits taken for cancelled or changed appointments with more than 48 hours notice will be applied back to your salon credit file.

We reserve the right to levy a 100% charge to cover the missed appointment lost or if any subsequent administrative expenses. If for any reason you are late to your booked appointment and we are unable to do the treatments booked it will be seen as a missed appointment and the charges still apply.

Any fees outstanding on your account we reserve the right to not be able to continue serving you until your account is cleared.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway and completed. All treatment courses are non refundable. Any aggressive, bullying or abusive behaviour towards staff, management or other clients no matter the form will be reported to the police and you will be asked to leave and will be unable to book any further treatments or attend the premises. If you do the police will be called and charges pressed. All appointments booked will be cancelled, courses cancelled with no refunds being offered and all discounts, gift with purchases and any other offers including points cards will be revoked. You will not be allowed to return to the salon for any reason including but not limited to salon events, parties, to purchase retail or gift vouchers, any form of treatments or gift vouchers to have/use personally or buy/book for others.

Availability

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Beautiful Secrets. Beautiful Secrets does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. [If you do not use cookies, delete this clause]

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trade marked [delete this paragraphed clause if no registered trademark exists].

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via the Company’s stated telephone.

This company is registered in England and Wales, registered office 61 High Street, Orpington, BR6 0JF.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Price Alteration

We reserve the right to alter prices, without prior notice.

Loyalty Points

1. Beautiful Secrets Loyalty Points are issued by and remain the property of Beautiful Secrets.
2. For each full two pound spent you will receive 1 point. Accumulated points can be used to spend on services in store when point purchase amounts is reached. Points cannot be redeemed in conjunction with any other offers or discounts. Or during perk periods management may decide such as December.
3. Beautiful Secrets reserve the right to without notice:

a. terminate the scheme

b. decline to issue Loyalty Points
c. withdraw or cancel the loyalty Points collected
d. alter or amend the terms & conditions of Beautiful Secrets Loyalty Points scheme.
4. Beautiful Secrets Loyalty Points, and any points collected are not transferable.
5. Beautiful Secrets Loyalty Points has no cash value.
6. To collect points for a transaction, your Beautiful Secrets Loyalty Points must be presented at the till.
7. Some purchases may be excluded from the scheme at the discretion of Beautiful Secrets.
8. Minimum amount for redemption is £5.00.

Gift Vouchers

1. Beautiful Secrets Gift Vouchers do not have an expiry date on.
2. Vouchers must be produced in person to be redeemed (cannot be redeemed over the phone)
3. A Beautiful Secrets Gift Voucher can be used in full or part payment for beauty services and/or products.
4. The minimum spend needed to redeem a Beautiful Secrets Gift Voucher is £5.
5. When products are purchased using a Beautiful Secrets Gift Voucher, no change will be given in cash but any balance remaining will be credited on the customer's account. Where a Gift Voucher holder wishes to buy services / products with a value higher than the balance on the Gift Voucher, he/she will be required to pay the difference in value.
6. The balance of a Gift Voucher cannot be exchanged for cash or any other format. If we agree to provide a refund for products purchased using a Gift Voucher, the amount of the purchase price paid using a Gift Voucher will be reimbursed with a Gift Voucher of the same value.
7. Please look after the Beautiful Secrets Gift Voucher and treat it like cash. We do not maintain information on the holders of Gift Vouchers and therefore, if a Gift Voucher is used without the consent of the Gift Voucher holder or is lost, stolen or damaged we cannot replace or reimburse the balance of the Gift Voucher.
8. Beautiful Secrets may vary these terms and conditions for legal, security or regulatory reasons or may suspend or discontinue the Gift Voucher scheme where necessary due to circumstances beyond Beautiful Secrets reasonable control.
9. Beautiful Secrets Gift Vouchers cannot be exchanged for cash or credit.

Competitions

1. Prizes cannot be exchanged or refunded. This does not affect your statutory rights.
2. Competitions are not open to employees of Beautiful Secrets or their family members
3. The Judges decision is final and no correspondence will be entered into.
4. Winners will be chosen at random from all valid entries.
5. The competition will run for a specified time and late entries will not be counted.
6. Beautiful Secrets is compliant with the data protection act. Our policy is such that we will not pass on your details to any third party without your prior consent.

Staff Safety and Wellbeing

We will not tolerate any abusive or disrespectful behaviour within the salon. Our staff have the right to work in a safe and happy work environment, we therefore reserve the right to refuse treatments, cancel appointments and refuse access to 61 Orpington High Street, BR6 0JF to any person at the discretion of the management, with no notice. Any of the following will result in immediate cancellation of all treatments, services and complete banning from the premises:

.Disruptive Behaviour (could include but not limited to, continuously loud talking while others are enjoying their quite treatments)

.Under the Influence

.Sexual Impropriety

.Aggressive, Disrespectful or Bullying Behaviour towards staff, clients or management.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.