Beautiful Secrets Orpington Terms and Conditions

BEAUTIFUL SECRETS Day Spa & Skincare Clinic

TERMS AND CONDITIONS

Welcome to Beautiful Secrets Day Spa & Skincare Clinic!

We are a wonderful team of Level 3 & 4 qualified Beauticians that provide a haven for relaxation and result driven treatments.

In these terms and conditions (Terms), when we say you or your, we mean you, the person purchasing a beauty treatment (Services) from

us on our website (Site), in our store, by email or over the phone. When we say we, us or our, we mean Beautiful Secrets Day Spa, a sole

trader established in England and Wales. These Terms are entered into between us and you, each a Party and together the Parties.

These Terms form our contract with you and set out our obligations as a service provider and your obligations as a customer.

You cannot purchase our Services or Products unless you agree to these Terms.

Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning throughout these Terms or at the end of these Terms.

For questions about these Terms, or to get in touch with us, contact us using the details below:

Our contact details:

Beautiful Secrets Day Spa a sole trader established in England and Wales.

Address: 61 High St, Orpington BR6 0JF

Phone: 01689637171

Email: beautifulsecretslondon@gmail.com

Medical Disclaimer: We provide beauty and relaxation services only. If you require immediate medical attention, contact your treating

general practitioner, or call 111 for non-emergency medical issues or 999 for emergencies. If you are in doubt about the appropriateness

or effectiveness of using our Services or believe that you, or another person is in an urgent, dangerous or emergency situation, you

should not use our Services and instead contact 999 immediately or seek alternative and appropriate medical services.

1. These Terms

1.1 What these Terms Cover: These Terms contain the terms and conditions on which we supply the Services to you. Please read these

Terms carefully before you accept these Terms. These Terms tell you who we are, how we will provide the Services to you, how you

and we may change or end these Terms, what to do if there is a problem with the Services and other important information.

1.2 How to tell us about problems or complaints: If you have any questions about the Services or these Terms, please contact us to

discuss (using our contact details above). If you have any complaints about our Services, please contact us on beautifulsecretslondon@gmail.com. Further details of our complaints policy are set out at clause 17.

2. Acceptance and Term

You accept these Terms by the earlier of placing an order via our Site, checking a box to accept these Terms, by filling out one of

our consultation forms to proceed with our Services, booking an Appointment via Treatwell or our own website, sending an email to beautifulsecretslondon@gmail.com or sending us a message via contact us now on the website.

3. Use of the Site

3.1 You must not use the Site and/or place an order for Services unless you are at least 18 years old.

3.2 When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:

(a) anything that would constitute a breach of an individual’s privacy (including uploading private or personal data without an

individual's consent) or any other legal rights.

(b) using the Site to defame, harass, threaten, menace, or offend any person.

(d) interfering with any user of the Site.

(e) tampering with or modifying the Site (including by transmitting viruses and using trojan horses);

(f) using the Site to send unsolicited electronic messages.

(g) using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or

(h) facilitating or assisting a third party to do any of the above acts.

4. Accounts

4.1 You may create an account to purchase the Services from us through our Site (Account). You may register for an Account using

your email address or using your Facebook or other social media network account (Social Media Account). If you sign in to your

Account using your Social Media Account, you authorize us to access certain information on your Social Media Account including

but not limited to your name and contact details.

4.2 You must ensure that any personal data you give to us when creating an Account is accurate and up to date.

4.3 It is your responsibility to keep your Account details confidential. You are responsible for all activity on your Account, including

purchases made using your Account details.

5. Our supply of the Services

5.1 We offer our Services as one-off treatments, or as packages, where you can buy multiple treatments at a discounted price. You can

either buy the Services by calling or emailing us, coming into our store, or booking with us via third party platforms such as

Treatwell. The Services are considered ‘purchased’ by you once you have paid the Price in full for the relevant Services. If you

purchase a package from us, it does not have an expiry date. It is your responsibility to keep track of the expiration date.

5.2 Once you have purchased Services from us, you will need to book appointments to receive the Services. You may book

appointments with us for Services by calling or emailing us, coming into our store, or booking with us via third party platforms such

as Treatwell (Appointment). An Appointment will not be confirmed until confirmed by us in writing via our email address only, as

mentioned above.

5.3 In consideration of your payment of the Price, we will provide the Services in accordance with these Terms and all applicable Laws,

whether ourselves or through our Personnel.

5.4 We warrant to you that the Services will be provided using reasonable care and skill.

5.5 We will not be responsible for any Services unless expressly set out in the inclusions on the checkout page at the time of placing

your order, set out in your booking, or otherwise set out in your consultation form.

5.6 We will not be able to provide the Services to you unless you agree to our consultation form. You agree that there may be health

reasons why the Services are not suitable for you. Please ask us if you have any questions.

6. Redeemable Booking Fee

We may, at our sole discretion, offer you a trial, consultation or demo of various Services, or a ticket to an event, for the price made

known to you at the time of booking. If we let you know that this payment may redeemed against other Services or products we

have in store (Redeemable Booking Fee), you may redeem this by making a purchase of our Services or products on the same day

as your original appointment, and we will deduct the Redeemable Booking Fee from the Price of the Services or products

purchased. This is a one day offer only and cannot be redeemed on any other day.

7. Gift vouchers

7.1 Our gift vouchers can be purchased from us on our website and can only be redeemed for Services and products on the website

and in person at our store.

7.2 Gift vouchers do not have an expiry date. It is your responsibility to keep track of any expiration date, if applicable. Any unused

credit will expire on the expiration date and cannot be redeemed after this date. If you are purchasing a gift voucher for another

person, you should ensure that they are aware of these Terms, and the relevant expiry date of the gift voucher.

7.3 If the amount of your gift voucher does not cover the total Price for the Services you wish to purchase, you will need to pay the

remainder of the purchase with another payment method, or with another gift card.

7.4 Gift vouchers are not redeemable for cash and cannot be returned for a cash refund or exchanged. This clause does not seek to

limit any rights you may have under any applicable English consumer laws, including the Consumer Rights Act 2015. Gift vouchers

cannot be used to purchase gift vouchers.

7.5 Any unused balance will remain as credit on a gift voucher and is not transferable for a cash payment. Unfortunately, additional

values cannot be added to existing gift vouchers.

7.6 Your use of the gift voucher may be declined where there is fraud, deception or reasonable suspicion of illegal activities in

connection with your use.

8. Price and Payment

8.1 You must pay us the purchase price of each Services you order as set out on the Site or made known to you at the time of purchase

(the Price) in accordance with this clause. In some instances we may charge you a deposit, and require the remainder of the Price

at the time of the Appointment. All amounts are stated in pounds sterling, being the currency of the United Kingdom from time to

time, and are inclusive of value added tax (or any equivalent tax in the UK), where applicable.

8.2 Unless otherwise agreed between the Parties, you will not be entitled to any part of the Services until has been paid in full.

8.3 You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit

card, you warrant that you are authorized to use the debit card or credit card to make the payment.

8.4 The payment methods we offer are set out on the Site. We may offer payment through a third-party provider, for example, Klarna

and PayPal. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the

third-party payment method may be subject to additional terms and conditions. We do not store any credit card details, and all

payment information is collected and stored through our third-party payment processor.

8.5 We may, from time to time, issue promotional discount codes for certain Services. To claim the discount, you must enter the

promotional discount code at the time of submitting your order through the Site or tell us the discount code when booking the services.

8.6 To the maximum extent permitted by law and without limiting your consumer law rights or clause 11, all payments of the Price are

non-refundable. For the avoidance of doubt, this means that if you purchase a package of treatments, unless you have a

cancellation right under clause 11 or clause 19, the Price is not refundable.

9. Cancellations and Rescheduling Appointments

9.1 In the unlikely event that we need to cancel an Appointment due to no fault on your part, such as where our team is, we will aim to

provide you with as much notice as possible.

9.2 If, for any reason, you need to reschedule an Appointment with us, we would appreciate you giving us as much notice as you can,

and in any event, at least 24 hours’ notice prior to the Appointment by calling or emailing us using the contact details at the

beginning of these Terms.

9.3 If you are more than 10 minutes late to your Appointment and do not contact us in advance to let us know, the Appointment will

be considered cancelled by you without notice.

9.4 Where you do not provide us with notice to reschedule an Appointment in accordance with clause 9.2, or you are more than 10

minutes late to the Appointment, the Price will constitute the cancellation fee. For the avoidance of doubt, this means that if you

have purchased a package of treatments, and you do not provide us with notice to cancel an Appointment in accordance with

clause 9.2, or you are more than 10 minutes late to the Appointment, then you will not be provided a replacement Appointment,

and you will have used up one of the treatments in you package. You acknowledge and agree that this is a genuine pre-estimate of

our loss arising because of your failure to give us notice of your unavailability or attend your appointment on time.

10. Changes to the Services and These Terms

If you wish to make a change to the Services, you have ordered please contact us. We will let you know if the change is possible. If

it is possible, we will let you know about any changes to the Price of the Services, the timing of supply of the Services or anything

else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the

change.

11. Exercising your right to change your mind (Consumer Contracts Regulations 2013)

11.1 Cancellation right: Other than where you purchase Services from us in our store, you have 14 days after the day you purchase

Services from us to cancel the Services with us. We agree not to commence the provision of the relevant Services during this

cancellation period unless you make an express request for us to do so. You acknowledge and agree that after you have accepted

these Terms, if you instruct us to provide the Services and proceed with an Appointment within this cancellation period, this will be

taken to be an express request by you, and you will lose your right to cancel if the relevant Services are fully performed by us. If you

exercise your right to cancel under this clause 11 you will be liable to pay to us an amount for the relevant Services supplied up to

when you inform us that you intend to cancel, which will be proportionate to the full Price for the relevant Services. For example, if

you purchased a package of treatments from us, and you wish to cancel within the cancellation period and you have already had

one Appointment, we may retain the Price we would have charged you for a one-off appointment.

11.2 When you don't have the right to change your mind: You do not have a right to change your mind in respect of:

(a) Services you purchase from us in store.

(b) Services, once these have been completed if you expressly requested us to provide them during the cooling off period, even

if the cooling off period is still running; and

11.3 Tell us you want to cancel these Terms: To exercise your right to cancel these Terms under this clause 11, please let us know by

contacting us by email using the email address at the start of these Terms or using the cancellation form at the end of these Terms.

12. Warranties and Representations

You represent, warrant, and agree:

(a) to comply with these Terms and all applicable Laws.

(b) that all information and documentation that you provide to us in connection with these Terms and any consultation form is

true, correct and complete.

(d) that you will provide us with all documentation, information, instructions, cooperation, and access reasonably necessary to

enable us to provide the Services.

(e) that we do not guarantee that you will be able to see a particular technician or therapist for any Appointment (or that you

will be able to see the same technician or therapist for the duration of an entire package)

(f) that you have not relied on any representations or warranties made by us in relation to the Services (including as to

whether the Services are or will be fit or suitable for any purposes), unless expressly stipulated in these Terms and without

limiting your consumer law rights.

(g) that any information, advice, material, work and services (including the Services) provided by us under these Terms does

not constitute medical advice.

(h) that you will raise any concerns you have about a treatment before it begins; and

(i) that you will follow all our post treatment instructions.

13. Customer Code of Conduct

13.1 Our staff have the right to be treated with courtesy and respect and have a safe working environment. We have zero-tolerance for

any behavior that intimidates or distresses our staff.

13.2 You agree that you will:

(a) behave in a lawful manner.

(b) always treat our staff with courtesy and respect, including recognising that our staff are required to operate within the

boundaries set by our organisation, as well as by external regulatory bodies and legislation; and

(c) ensure that any person that is supporting or otherwise accompanying you when you are receiving Services is aware of this

clause 13.

13.3 You must not:

(a) engage in any conduct which is offensive, aggressive, discriminatory, abusive, threatening, or inappropriate towards

another person.

(b) take risks with your person or behave in a dangerous manner or a manner likely to cause harm to yourself, another person,

or the property of another person.

(c) make persistent or unreasonable demands that push for staff to act outside the boundaries of our organisation, external

regulatory bodies or legislation as we cannot accommodate requests that would require us to act outside these boundaries.

(d) harass or make threats (in any way and in any form) to the safety or wellbeing of any person.

(e) destroy or damage our property or the property of any third party.

(f) engage in any actions or use any words (whether oral or written) that are verbally, physically, sexually, or psychologically

abusive. This includes any spitting, hitting, pushing, shoving, yelling, and any unwanted or inappropriate physical contact.

(g) comment on the physical, cultural, political, religious, or sexual inclinations of another person; and

(h) while on our premises, display to any person any images or videos which are of a sexual nature (including pornography),

violent or which incite discrimination, violence, or hatred towards another person.

13.4 You understand that if you breach this clause 13, we may ask you to leave our premises, refuse to provide a treatment and/or

immediately cease providing the Services and, to the maximum extent permitted by law, no refund will be due to you for Services

provided part thereof.

14. Intellectual Property

14.1 All intellectual property developed, adapted, modified or created by or on behalf of us or our Personnel, whether before or after

the date of acceptance of these Terms, will at all times vest, or remain vested, in us. As between the Parties, any intellectual

property created in the provision of the Services will at all times vest, or remain vested, in us upon creation. To the extent that

ownership of such intellectual property rights in any new intellectual property and/or improvements to the new intellectual

property or our intellectual property do not automatically vest in us, you agree to do all things necessary or desirable to assure our

title to such rights.

14.2 Nothing in these Terms constitutes a transfer or assignment of any intellectual property rights.

14.3 This clause 14 will survive termination or expiry of these Terms.

15. Content You Upload

15.1 We encourage you to interact with the Site and with us on social media! You may be permitted to post, upload, publish, submit or

transmit relevant information and content (User Content) on the Site. We may run campaigns via the Site and via social media that

encourage you to post User Content on social media using specific hashtags (Tag).

15.2 If you make any User Content available on or through the Site, including on social media using a Tag, you grant to us a worldwide,

irrevocable, perpetual, non-exclusive, transferable, royalty-free license to use the User Content, with the right to use, view, copy,

adapt, modify, distribute, license, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access or

otherwise exploit such User Content on, through or by means of the Site and our social media platforms.

15.3 You agree that you are solely responsible for all User Content that you make available on or through the Site, including on social

media using a Tag. You represent and warrant that:

(a) you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as

contemplated by these Terms); and

(b) neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use

of the User Content on, through or by means of our Site (including on social media) will infringe a third party’s rights

(including intellectual property rights or rights or publicity or privacy) or breach any applicable law or regulation.

15.4 We do not endorse or approve, and are not responsible for, any User Content. We may, at any time and in our sole discretion,

remove any User Content.

16. Privacy and Confidential Information

16.1 The collection and processing of personal data is a necessary part of providing the Services. We agree to comply with the

requirements of the Data Protection Act 2018, and we set out in our Privacy Policy, available on the website, how we handle your

personal data.

16.2 Subject to the exclusions set out below, we agree to (and will ensure our technicians) keep all confidential information that you

provide to us in the course of providing our Services, private and confidential, in accordance with our professional and statutory

obligations.

16.3 We may be required to disclose the confidential information that you share with us while providing the Services where:

(a) you provide us with consent to provide the confidential information to a third party e.g. a health practitioner.

(b) where we are legally required to disclose the confidential information, e.g. where we receive a summons; or

(c) we form the reasonable belief that there is an immediate and specified risk of harm (to life, health, or safety) to you that

can be avoided only by disclosing the confidential information.

16.4 This clause 16 will survive the termination of these Terms

17. Complaints

17.1 We thrive off customer feedback and want our customers to have an enjoyable experience with us. In saying that, we understand

that from time to time, you may have a complaint about the Services. If this is the case, please follow the procedure set out below.

17.2 If you have an issue with a treatment, please tell the technician working with you immediately, before leaving our store. We will

work with you to address the issue. However, please note that by purchasing Services from us, you acknowledge and agree that

due to the nature of beauty services, we cannot guarantee particular outcomes, benefits or results from the use of our Services.

17.3 Under the Consumer Rights Act 2015, you may have a right to ask us to repeat or fix a service if it is not carried out with reasonable

care and skill. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website

www.adviceguide.org.uk or call 03454 04 05 06.

17.4 If there is a dispute or you have a complaint about the Services, in relation to these Terms, the Services or a technician, you must

tell us in writing the nature of your complaint and/or dispute, what outcome you want and what action you think will settle the

dispute (Complaint Notice). We will endeavor to respond to your complaint within 7 days of receiving your Complaint Notice. In

our response, we will let you know when we plan to give you a proposed resolution by. To the maximum extent permitted by law,

we are unable to accept any complaints within the salon in person, via the salon phone, via third parties such as Treatwell or any other social media platforms.

17.5 If you feel that our proposed resolution to your complaint it unsatisfactory, you may take the matter further in accordance with our disputes procedure, set out at clause 20.5.

17.6 Where we agree to re-supply the Services, you agree that we will only re-supply the exact same Services one time. For example, if a nail colour is applied the same colour must be redone any changes will result in a charge, as a new treatment.

18. Limitations on and exclusions to our liability

18.1 Neither Party may benefit from the limitations and exclusions set out in this clause 18 in respect of any liability arising from its

deliberate default.

18.2 The restrictions on liability in this clause 18 apply to every liability arising under or in connection with these Terms including liability in statute, contract, equity, tort (including negligence), misrepresentation, restitution, indemnity or otherwise, howsoever arising,

whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a

Party to these Terms or otherwise.

18.3 Nothing in these Terms limits any Liability which cannot legally be limited, including liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); and

(d) defective Services under the Consumer Protection Act 1987.

18.4 Subject to clauses 18.1 (no limitation in respect of deliberate default), 18.2 (liability which cannot legally be limited), but despite

anything else to the contrary, to the maximum extent permitted by law:

(a) we only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale

purpose we will have no liability to you for liability involving any loss of profit, loss of business, business interruption, or loss

of business opportunity;

(b) a Party’s liability for any liability under these Terms will be reduced proportionately to the extent the relevant liability was

caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that

other Party to mitigate its loss; and

(c) if either Party fails to comply with these Terms, neither Party will be responsible for any losses that the other Party suffers

as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.

18.5 We have given commitments as to the compliance of the Services with these Terms and applicable Laws in clause 5. In view of

these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the maximum

extent permitted by law, excluded from these Terms.

18.6 You agree that any information contained on the Site and any materials provided with our Services (collectively Materials) are

provided for general information purposes only and do not take into account your personal circumstances. The Materials are not

intended to be advice and they are not intended to be a substitute for professional medical advice. Our Materials and Services are

not intended to diagnose, treat, cure, or prevent any disease or condition and you are solely responsible for determining the

suitability of our Services for your circumstances and your reliance on the Materials is at your own risk. If you have an existing

health condition, we recommend you consult a medical professional before using our Services. Use of our Services and/or the

Materials does not establish a doctor-patient relationship.

18.7 This clause 18 will survive the termination or expiry of these Terms.

19. Termination

19.1 Nothing in this clause 19 limits any right you have to change your mind under clause 11. If you want to cancel or terminate these

Terms in accordance with clause 11, you should contact us using the email address at the beginning of these Terms or use the

Model Cancellation Form at Attachment 1.

19.2 These Terms will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:

(a) the other Party (Defaulting Party) breaches a material provision of these Terms and that breach has not been remedied

within 14 days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or

(b) the Defaulting Party is unable to pay its debts as they fall due.

19.3 Upon expiry or termination of these Terms:

(a) we will immediately cease providing the Services;

(b) to the maximum extent permitted by law, you agree that any payments made by you to us are not refundable to you; and

(c) you are to pay for all Services provided prior to termination, including Services which have been provided and have not yet

been invoiced to you, and all other amounts due and payable under these Terms.

19.4 We will retain your documents (including copies) as required by law or regulatory requirements. Your express or implied agreement

to these Terms constitutes your authority for us to retain or destroy documents in accordance with the statutory periods, or on

expiry or termination of these Terms.

19.5 Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it.

19.6 This clause 19 will survive the termination or expiry of these Terms.

20. General

20.1 Amendment: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on the Site. Prior to

purchasing new Services, we recommend you carefully read the terms that are in effect at that time to ensure you understand and

agree to them. For any Services that have been purchased, the terms and conditions that apply will be the ones that were in effect

(and which you agreed to) when you made the purchase.

20.2 Assignment: Subject to clause 20.3, a Party must not assign or deal with the whole or any part of its rights or obligations under

these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).

20.3 Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with

these Terms, to a debt collector, debt collection agency, or other third party.

20.4 Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers

or is intended to confer any right to enforce any of its terms on any person who is not a party to it.

20.5 Disputes: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to

resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to

contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute

Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making

a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.

20.6 Entire agreement: Subject to your consumer law rights, these Terms contain the entire understanding between the Parties and the

Parties agree that no representation or statement has been made to, or relied upon by, either of the Parties, except as expressly

stipulated in these Terms, and these Terms supersede and extinguish all previous discussions, communications, negotiations,

understandings, representations, warranties, commitments and agreements, whether written or oral, in respect of its subject

matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty

(whether made innocently or negligently) that is not set out in these Terms.

20.7 Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such

delay or failure is caused or contributed to by a Force Majeure Event, provided that the Party seeking to rely on the benefit of this

clause:

(a) as soon as reasonably practical, notifies the other Party in writing of the details of the Force Majeure Event, and the extent

to which it is unable to perform its obligations; and

(b) uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event.

A Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control including but not limited to,

acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil

riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war

(whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological

contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID�19 and any variations or mutations to this disease or illness) or epidemic.

20.8 Governing law: These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to

the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts

and waives any right to object to proceedings being brought in those courts.

20.9 Notices: Any notice given under these Terms must be in writing addressed to the relevant address last notified by the recipient to

the Parties. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in

the case of post, or at the time of transmission in the case of transmission by email.

20.10 Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as

narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be

severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions

in these Terms. If any provision or part-provision of these Terms is deemed deleted under this clause 20.3, the Parties will negotiate

in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the

original provision.

20.11 Third party sites: The Site may contain links to website operated by third parties. Unless we tell you otherwise, we do not control,

endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own

investigations with respect to the suitability of those websites. If you purchase Services from a third party website linked on the

Site, such third party provides the Services to you, not us.

Beautiful Secrets Day Spa, a sole trader established in England and Wales (we, us or our), understands that

protecting your personal data is important. This Privacy Policy sets out our commitment to protecting the privacy of

personal data provided to us, or otherwise collected by us when providing our website and spa and beauty treatments

(Services) or when otherwise interacting with you.

It is important that you read this Privacy Policy together with any other detailed privacy notices we may provide when we

are collecting or processing personal data about you so that you understand our privacy practices in relation to your data.

The information we collect

Personal data: is information that relates to an identified or identifiable individual.

We may collect, use, store and disclose different kinds of personal data about you which we have listed below:

• Identity Data including first name, last name, date of birth, and gender.

• Contact Data including billing address email address and telephone number.

• Transaction Data including details about payments from you to us and other details of products and services you

have purchased from us.

• Marketing and Communications Data including your preferences in receiving marketing from us and our third

parties and your communication preferences.

• Professional data including where you are a worker of ours or applying for a role with us, your professional

history such as your previous positions and professional experience.

• Special Categories of Personal Data is a special category of personal data that includes details about your race or

ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union

membership, information about your health and genetic and biometric data. The types of special categories of

data we collect include:

o any allergies/ medical conditions you have been diagnosed with;

o any recent medical procedures you have had;

o your pregnancy status;

o your current stress levels and/or mental health status; and

o any other health-related personal data which we are required to collect to assess the suitability of our

treatment for your circumstances.

How we collect personal data

We collect personal data in a variety of ways, including:

• Directly: We collect personal data which you directly provide to us, including through the ‘contact us’ form on our

website or when you request our assistance via email, over the telephone, or in-clinic.

• Indirectly: We may collect personal data which you indirectly provide to us while interacting with us, such as

when you use our website, in emails, over the telephone and in your online enquiries.

• From third parties: We collect personal data from third parties, such as from Treatwell, where you book through

their platform.

Purposes and legal bases for processing

We collect and process personal data about you only where we have legal bases for doing so under applicable laws. We

have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal

bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may

process your personal data for more than one lawful ground depending on the specific purpose for which we are using your

data. Please reach out to us if you need further details about the specific legal ground we are relying on to process your

personal data where more than one ground has been set out in the table below.

Purpose of use / disclosure Type of Data Legal Basis for processing

To provide our Services to you,

including to manage your

appointments and payments.

• Identity Data

• Contact Data

• Performance of a contract with

you

To contact and communicate with you

about our Services.

• Identity Data

• Contact Data

• Performance of a contract with

you

To assess whether the Services are

appropriate or need to be modified,

taking into account your personal

circumstances.

• Identity Data

• Contact Data

• Special categories of personal

data.

• Performance of a contract with

you

• Consent

To contact and communicate with you

about any enquiries you make with us

via our website.

• Identity Data

• Contact Data

• Legitimate interests: to ensure we

provide the best client experience

we can offer by answering all of

your questions.

For internal record keeping,

administrative, invoicing and billing

purposes.

• Identity Data

• Contact Data

• Transaction Data

• Performance of a contract with

you

• To comply with a legal obligation

• Legitimate interests: to recover

debts due to us and for any other

administrative points.

For advertising and marketing,

including to send you promotional

information about our events and

experiences and information that we

consider may be of interest to you.

• Identity Data

• Contact Data

• Marketing and communications

Data

• Legitimate interests: to develop

our Services and grow our business

If you have applied to work with us; to

consider your application.

• Identity Data

• Contact Data

• Professional Data

• Legitimate interests: to consider

your employment application

To comply with our legal obligations or

if otherwise required or authorised by

law.

All relevant Personal Data • To comply with a legal obligation

If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any

time, but this will not affect any processing that has already taken place. Where we are using your data because we or a

third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may

mean no longer using our services. Further information about your rights is available below.

Our disclosures of personal data to third parties

We may disclose personal data to:

• our employees, contractors and/or related entities;

• IT service providers, data storage, web-hosting and server providers such as GoCanvas.com

• marketing or advertising providers;

• professional advisors, bankers, auditors, our insurers and insurance brokers;

• booking systems operators such as Treatwell;

• our existing or potential agents or business partners;

• anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

• courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to

you;

• courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in

connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal

rights; and

• any other third parties as required or permitted by law, such as where we receive a summons.

Overseas transfers

Where we disclose personal data to the third parties listed above, these third parties may store, transfer or access personal

data outside of the United Kingdom. The level of data protection in countries outside of the United Kingdom may be less

comprehensive than what is offered in the United Kingdom. Where we transfer your personal data outside of the United

Kingdom, we will perform those transfers using appropriate safeguards in accordance with the requirements of applicable

data protection laws and we will protect the transferred personal data in accordance with this Privacy Policy. This includes:

• only transferring your personal data to countries that have been deemed by applicable data protection laws to

provide an adequate level of protection for personal data; or

• including standard contractual clauses in our agreements with third parties that are overseas.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including

for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal

data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to

our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the

personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which

we process your personal data and whether we can achieve those purposes through other means, and the applicable legal,

regulatory, tax, accounting or other requirements.

Your rights and controlling your personal data

Your choice: Please read this Privacy Policy carefully. If you provide personal data to us, you understand we will collect,

hold, use and disclose your personal data in accordance with this Privacy Policy. You do not have to provide personal data

to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal data about you from a third party, we will protect it as set out in this

have such person’s consent to provide the personal data to us.

Access, correction, processing and portability: You may request details of the personal data that we hold about you and

how we process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable

data protection law to have your personal data rectified or deleted, to restrict our processing of that information, to object

to decisions being made based on automated processing where the decision will produce a legal effect or a similarly

significant effect on you, to stop unauthorised transfers of your personal data to a third party and, in some circumstances,

to have personal data relating to you transferred to you or another organisation.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing

communications), please contact us using the details below or opt-out using the opt-out facilities provided in the

communication.

Withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw your

consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your

consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise

you if this is the case at the time you withdraw your consent.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of

the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our

investigation and the steps we will take to deal with your complaint. You have the right to make a complaint at any time to

the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would,

however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first

instance.

Storage and security

We are committed to ensuring that the personal data we collect is secure. In order to prevent unauthorised access or

disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal

data and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us

over the Internet. The transmission and exchange of information is carried out at your own risk.

We do not currently use any optional cookies on our website.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not

responsible for the protection and privacy of any personal data which you provide whilst visiting those websites. Those

websites are not governed by this Privacy Policy.

Amendments

We may change this Privacy Policy from time to time. We will notify you if we make a significant change to this Privacy

Policy, by contacting you through the contact details you have provided to us and by publishing an updated version on our

website.

For any questions or notices, please contact us at:

Beautiful Secrets Day Spa, a sole trader established in England and Wales.

Email: beautifulsecretslondon@gmail.com

Last update: 1 December 2023

(Complete and return this form only if you wish to withdraw from the contract)

To Beautiful Secrets Day Spa a sole trader established in England and Wales.

Address: 61 High St., Orpington BR6 0JF

Phone: 01689637171

Email: beautifulsecretslondon@gmail.com

I hereby give notice that I cancel my contract for the supply of the following service:

Service:

Ordered on:

Name of consumer:

Address of consumer:

Signature of consumer(s) (only if this form is notified on paper):

Date: